Customer Chart
Koala Construction's charter had been formulated to show what level of service you should expect from any dealings with us. It is continually developed from the feedback we receive from our customers so we can prioritise your needs and demonstrate how we intend on delivering them to you. Please feel free to review our charter and if there is anything that is important to you and is missing then why don´t you provide us with some feedback.
| Principle | Promise | Measure |
|---|---|---|
| Efficiency | By getting things right the first time we endeavour to keep your costs down and keep project lifecycles short. | We take our customer feedback very seriously and we always seek to improve. We will always act to resolve any feedback given. |
| Quality | We will always use industry approved techniques and demonstrate our expertise in construction. | Ensure that customer requirements and expectations are fully understood, standards created and service delivery continually monitored against the British standards and Codes of practice.Continually meet our client requirements by quality performance and adoption of the best practice (ISO 9001, 14001 and 18001) and to measure improvement by analysing the customer surveys.We provide the right organisation and resources and employ the right people to ensure quality products and services to fulfil the customer´s requirements effectively and efficiently.Implementing stringent health and safety protocols (OSHAS 18001) ensures not only the safety of our workers but our commitment to excellence. |
| Improvement | We take our customer feedback very seriously and we always seek to improve. We will always act to resolve any feedback given. | Feedback may be submitted by hardcopy or electronically via website.We are also happy to accept feedback face-to-face or over the phone.We monitor all aspects of operations to identify opportunities for implementing improved working practices demonstrated by ISO's 9001, 14001 and 18001.We endeavour to respond to your feedback and deal with any concerns or issues |
